• IT Support

    i.) IT Lifecycle

    We Consult, Procure, Deploy, Support, Retire your IT & AV hardware Assets. We ensure their high availability, compliance with data security standards, environmental and other industry regulations, we support your users and we do so cost effectively.

    ii.) Managed IT Services

    Proactive fixed-fee Managed Services for your IT equipment and end-users based on solid service level agreements which are tailored to and aligned with your business operations and budget. With CemTek your IT systems and users are in the best possible hands.

    iii.) Service Desk​

    A range of Service Desk options, from a fully outsourced operation, to comprehensive 1st line support call management, ticketing and basic troubleshooting, or an escalation resource for your own IT support team.
    We can integrate with your IT team and support infrastructure and collaborate on supporting your end-users. Of course, CemTek offers multi-lingual, culture-sensitive customer service.​

    iv.) 24/7 Monitoring and Response

    CemTek helps our clients avoid unplanned downtime and other unpleasant surprises with a range of monitoring and emergency services from predictive failure monitoring to 24/7 access to our service technicians.​

    v.) Remote and On-site

    CemTek support staff can seamlessly integrate with your IT team so your end-users need never know that we’re not a part of your business or that the support we provide–on-site or remotely–is outsourced.​

  • IT 支持

    生命周期

    生命周期

    我们咨询,采购,部署,支持,退休您的ITAV硬件资产。我们确保他们的高可用性,符合数据安全标准,环境和其他行业法规,我们支持您的用户,我们这样做的成本效益。

    IT 服务管理

    IT 服务管理

    针对您的IT设备和终端用户的主动固定费用管理服务,基于针对您的业务运营和预算量身定制的可靠服务水平协议。有了CemTek,您的IT系统和用户将得到最好的可能。

    服务台

    服务台

    一系列的服务台选项,从完全外包操作,到全面的一线支持呼叫管理,票务和基本故障排除,或为您自己的IT支持团队升级资源。

    我们可以与您的IT团队集成,支持基础设施,并协作支持您的最终用户。当然,CemTek提供多种语言、文化敏感的客户服务。

    监控和响应

    24/7 监控和响应

    CemTek通过一系列监控和紧急服务帮助我们的客户避免意外停机和其他不愉快的意外,从预测故障监控到24/7访问我们的服务技术人员。

    远程和现场

    远程和现场

    CemTek的支持人员可以与您的IT团队无缝集成,因此您的终端用户不需要知道我们不是您业务的一部分,也不需要知道我们提供的支持(现场或远程)是外包的。